Versand

Shipping Policy

Thank you for shopping with Henes. We aim to process and ship orders as smoothly as possible.

Processing time

Orders are typically processed within 1 to 3 business days. Processing times may be longer during busy periods, holidays, or in the event of unexpected delays.

Shipping time

Delivery times vary depending on your location and the shipping method available for your order. Estimated shipping times may vary and are not guaranteed.

Shipping confirmation and tracking

If tracking is available for your order, you will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow some time for tracking updates to appear after shipment.

Delays

Shipping delays can occasionally occur due to carrier issues, customs processing, weather conditions, high order volume, or other circumstances outside our control. We appreciate your patience if this happens.

Incorrect addresses

Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Lost or delayed shipments

If your order appears to be delayed or lost in transit, please contact us at support@henes.store and we will do our best to assist.

International shipping

Shipping availability depends on your location. If international shipping is available for your order, the applicable shipping options will be shown at checkout.

Customs, duties, and taxes

For international orders, customs duties, import taxes, and other related charges may apply depending on your country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact

If you have any questions about shipping, please contact us at support@henes.store.